Shipping policy

SHIPPING & HANDLING

We will deliver your goods within a couple of working days if in stock. If the item you have ordered is unavailable you will be notified via email or telephone and it will be sent it as soon as it is in stock.

Postage and packing charges are calculated according to a combination of the weight and value of the goods ordered and the delivery location. This charge will be shown in your shopping basket.

Non-delivery or damage of goods

If your goods are not delivered to you within seven days of the despatch date you must notify us immediately, otherwise we cannot accept responsibility for the lost goods. You will be notified of the despatch date by e-mail when we send the goods.

Any claim arising from damage in transit must be made to Hayes Music Ltd immediately upon receipt of the goods. Please check the cases and contents immediately upon receipt, and before signing for them.

Goods seen to be damaged should be signed "Damaged in transit" and packaging materials should be preserved for inspection. Damaged goods must be reported within two days of delivery otherwise Hayes Music Ltd cannot accept responsibility.

DELIVERY SCHEDULE

We will deliver your goods within a couple of working days if in stock. If the item you have ordered is unavailable you will be notified via email or telephone and it will be sent it as soon as it is in stock.

Postage and packing charges are calculated according to a combination of the weight and value of the goods ordered and the delivery location. This charge will be shown in your shopping basket.

BACK ORDERS

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

TAX CHARGES

All prices are shown including VAT at the current applicable rate. Where VAT is applicable, it is shown in our Web Site catalogues at UK rates even if you have registered as a non-UK customer.

We are required by law to collect VAT at UK rates on orders despatched to countries within the European Union.